1. Helping clients & delivery teams on agile transformational consulting through assessments and workshops.
2. Working on enterprise proposals in agile adoption space
3. Creation of agile offerings , POVs
Agile Coach for a large e-commerce program bringing thought leadership and nexus with client Agile unit.
CRM Programs in Retail :
a) Development : CRM platform using existing communication channels (like Phone, Email and Postal) for managing customer preferences on retailer's marketing , sales promotion , personalization in near real-time.
b) Maintenance and Production Support : Retail gift card platform - feature enhancements to CRM application.
c) Development : Item Inventory at retail outlets and sales forecasting application. Rewrite to .NET
Extended the Technology legacy modernization practice at Jaipur ( Aug 2012 - April 2013 )
Created holistic roadmap of the Microsoft Stack Modernization – 30-60-90 day plan
Iteratively evolved the roadmap based on discussions with senior leadership
Researched on market trends based on market reports – Gartner etc..
Liasoned with various internal groups , units to aid the offering collaboratively
Mentored team to pick up trends design , implement tools and accelerators
Created service offering & sales decks
Worked on Pursuits and presales activities to sell our service offerings and tools
Horizon Blue Cross Blue Shield of New Jersey
Test Program Manager
Newark NJ ,
Manage the test manager portfolio with multi releases.
QA metric reporting to top management
Identify Process gaps and create improvement plan
Global Team Management
•Quality Assurance Initiatives - Automation, Root Cause analysis - Corrective Actionizing , Code & Test Coverage and publish QA Metrics for Senior Management‘s Monthly Review
•In Automation portfolio, managed QA Automation Project Plan to drive technical evaluation of automation tools and vendor management.
•Researched, evangelized and implemented the POC for automation for web based product.
•Designed the workflow and use cases for Healthways internal web based defect logging portal.
•Created a scalable framework for quick Smoke test Automation via VS 2010 automation feature
•Key asset :- Understanding the current state and building implementation roadmaps to mitigate quality gaps.
January 2009 - December 2009
Application was a patient CRM , necessary to help medical consultants during sessions with patients. The clinical rules engine provides caregivers with solutions to guide patients during phone counselling sessions, as well as scientific databanks, based on clinical research and supported with predictive modelling tools .
Acted as a liaison between IT business units to guarantee smooth and timely delivery of software product
Defined and implemented the TO BE Release model for
a) Quick and accurate Release builds.
b) Repeatable process for deploying Releases
Designed of utilities/ tools that would make process fool proof for issues that usually haunted in the AS IS release model.
Institutionalized these tools in the processes that increased the productivity of release management team and quality of the releases.
February 2008 - July 2012
Client Relationship Building , Pre-sales and Account Management : Excellent exposure to pre-sales and process consultancy. Strategic Planning - CMM Quality Processes
Created service offerings & sales decks .
Custom Solutions for Pursuits ( RFI, RFP, proposal preparation ) & presentations , Business case preparation, ROI Analysis, costing, effort estimation .
Creation of market research reports ; co ordination with sales team.
Revenue and new accounts generation
Infosys Technologies Ltd
November 2005 - January 2008
Chennai Area ,
Cognizant Technology Solutions
April 2003 - November 2005
Scottsdale, AZ ,
Team member of 2 of projects that were selected as Project of Year award in Cognizant Global
2006 Ready Set Grow Project ( Mainframe to .NET migration )
2004 Tax ware Zeus ( US Tax tool development project )
Worked for Taxware in Tax Business Analyst role for sales-use taxation product ( Salem , MA )
Worked for RadioShack Wireless retail Inc. in Technical analyst role in Scottsdale,AZ
Worked for Aetna in Technical analyst role in Blue Bell, PA in applicationssupport and applications enhancement area for SRQ (Sales, Rate and Quote ) applications.
October 2002 - January 2004
Tax Business Analyst
Studied Taxware's business needs to develop a global transaction-based tax calculation and compliance system that was developed to simplify tax accounting procedures associated with sales/use tax, consumer’s use tax, and value added tax compliance.
Worked on evolving the Logical & Physical data models , then with testing of the software solution & triage test data issues as part of the SWAT team.
This project was assessed as Runner-up Project of the year 2003 at Cognizant Technology Solutions.
Cognizant Technology Solutions
October 2000 - March 2003
Chennai Area ,
As a software developer worked with VB 6.0 , Sql Server , Oracle and many tools - Requisite Pro , Rational Rose , Visio , Crystal Reports, Erwin 3.5 , TOAD
Healthcare - Claims liability determination
Banking – Credit card disputes tracking system
Retail – Analytical marketing research
Taxation – Sales / Use / VAT tax calculation product
October 1999 - September 2000
Understanding site layout,architectural layouts and designing for central air-conditioning projects based on HVAC principles using software.