PROFILE

SUMMARY

-Achieved globally well-acclaimed certifications - Project Management Professional (PMP) from PMI Institute and Certified Scrum Master (CSM) from Scrum Alliance
-Knowledge of both Waterfall and Agile methodologies of software development
-Strong Communication and interpersonal skills
-Managed PreSales function (responding to RFPs/ Proposals etc.) for prospective clients
-One year executive-MDP Senior Management Program from Indian Institute of Management Calcutta (IIM Calcutta)
-Agile transformation leadership at enterprise
-White papers published on Infosys.com

• Passionate about achieving excellence in process & product quality .
• Excellent problem solving , project execution & interpersonal communication skills.
• Experienced in managing and working with distributed team members.
• Global Product insight and ability to network internationally

Over the past 5 years, have focused on strategic organizational initiatives like –

Client Relationship Building
 Business Development
 Process Consultancy
 Mentoring and building high-performance teams
 Bringing innovative solutions to clients to enhance business value
 Employee engagement

Working to get Agile lab set up for trainings
Organized Global Hackathon 2015 in Infosys Jaipur

EXPERIENCE

Infosys

April 2014 - Present

Agile Coach

Jaipur , INDIA

1. Helping clients & delivery teams on agile transformational consulting through assessments and workshops. 2. Working on enterprise proposals in agile adoption space 3. Creation of agile offerings , POVs

Infosys

August 2012 - April 2014

Program Manager

Jaipur , INDIA

Agile Coach for a large e-commerce program bringing thought leadership and nexus with client Agile unit. CRM Programs in Retail : a) Development : CRM platform using existing communication channels (like Phone, Email and Postal) for managing customer preferences on retailer's marketing , sales promotion , personalization in near real-time. b) Maintenance and Production Support : Retail gift card platform - feature enhancements to CRM application. c) Development : Item Inventory at retail outlets and sales forecasting application. Rewrite to .NET Extended the Technology legacy modernization practice at Jaipur ( Aug 2012 - April 2013 )  Created holistic roadmap of the Microsoft Stack Modernization – 30-60-90 day plan  Iteratively evolved the roadmap based on discussions with senior leadership  Researched on market trends based on market reports – Gartner etc..  Liasoned with various internal groups , units to aid the offering collaboratively  Mentored team to pick up trends design , implement tools and accelerators  Created service offering & sales decks  Worked on Pursuits and presales activities to sell our service offerings and tools

Horizon Blue Cross Blue Shield of New Jersey

July 2011 - April 2012

Test Program Manager

Newark NJ , UNITED STATES

Manage the test manager portfolio with multi releases. QA metric reporting to top management Identify Process gaps and create improvement plan Customer relationship Cost Rationalization, Global Team Management

Healthways

January 2010 - June 2011

QA Manager

Westborough,MA , UNITED STATES

•Quality Assurance Initiatives - Automation, Root Cause analysis - Corrective Actionizing , Code & Test Coverage and publish QA Metrics for Senior Management‘s Monthly Review •In Automation portfolio, managed QA Automation Project Plan to drive technical evaluation of automation tools and vendor management. •Researched, evangelized and implemented the POC for automation for web based product. •Designed the workflow and use cases for Healthways internal web based defect logging portal. •Created a scalable framework for quick Smoke test Automation via VS 2010 automation feature •Key asset :- Understanding the current state and building implementation roadmaps to mitigate quality gaps.

Healthways

January 2009 - December 2009

Release Manager

Westborough,MA , UNITED STATES

Application was a patient CRM , necessary to help medical consultants during sessions with patients. The clinical rules engine provides caregivers with solutions to guide patients during phone counselling sessions, as well as scientific databanks, based on clinical research and supported with predictive modelling tools . Acted as a liaison between IT business units to guarantee smooth and timely delivery of software product Defined and implemented the TO BE Release model for a) Quick and accurate Release builds. b) Repeatable process for deploying Releases Designed of utilities/ tools that would make process fool proof for issues that usually haunted in the AS IS release model. Institutionalized these tools in the processes that increased the productivity of release management team and quality of the releases.

Infosys

February 2008 - July 2012

Project Manager

INDIA

Client Relationship Building , Pre-sales and Account Management : Excellent exposure to pre-sales and process consultancy. Strategic Planning - CMM Quality Processes Created service offerings & sales decks . Custom Solutions for Pursuits ( RFI, RFP, proposal preparation ) & presentations , Business case preparation, ROI Analysis, costing, effort estimation . Creation of market research reports ; co ordination with sales team. Revenue and new accounts generation

Infosys Technologies Ltd

November 2005 - January 2008

Programmer Analyst

Chennai Area , INDIA

Cognizant Technology Solutions

April 2003 - November 2005

Associate

Scottsdale, AZ , UNITED STATES

Team member of 2 of projects that were selected as Project of Year award in Cognizant Global 2006 Ready Set Grow Project ( Mainframe to .NET migration ) 2004 Tax ware Zeus ( US Tax tool development project ) Worked for Taxware in Tax Business Analyst role for sales-use taxation product ( Salem , MA ) Worked for RadioShack Wireless retail Inc. in Technical analyst role in Scottsdale,AZ Worked for Aetna in Technical analyst role in Blue Bell, PA in applicationssupport and applications enhancement area for SRQ (Sales, Rate and Quote ) applications.

Taxware

October 2002 - January 2004

Tax Business Analyst

Chennai , INDIA

Studied Taxware's business needs to develop a global transaction-based tax calculation and compliance system that was developed to simplify tax accounting procedures associated with sales/use tax, consumer’s use tax, and value added tax compliance. Worked on evolving the Logical & Physical data models , then with testing of the software solution & triage test data issues as part of the SWAT team. This project was assessed as Runner-up Project of the year 2003 at Cognizant Technology Solutions.

Cognizant Technology Solutions

October 2000 - March 2003

Programmer Analyst

Chennai Area , INDIA

As a software developer worked with VB 6.0 , Sql Server , Oracle and many tools - Requisite Pro , Rational Rose , Visio , Crystal Reports, Erwin 3.5 , TOAD Domains Healthcare - Claims liability determination Banking – Credit card disputes tracking system Retail – Analytical marketing research Taxation – Sales / Use / VAT tax calculation product

Blue Star

October 1999 - September 2000

Trainee

Gurgaon , INDIA

Understanding site layout,architectural layouts and designing for central air-conditioning projects based on HVAC principles using software.

PROJECTS

Schwan Food Company

March 2004

Developer

I worked as part of a development team that redesigned an existing Mainframe application to an ASP.NET intranet website.The project was entailed as Ready Set Grow (RSG!). This was an organization-wide conversion program from the legacy Mainframe Code-base of Business systems (such as Payroll, Account Receivables, Banking, Wholesale and Retail Route Systems, Order management, Inventory management, HR) to Microsoft .NET and SQL Server based Web and Windows applications. Key Highlights: 1. Carefully analysed the existing framework and the applications in COBOL, KWARE, and CICS and technologies 2. Designed and developed new system in accordance to the legacy system 3. Involved from design, development/testing/production moves for providing production support 4. This application group involved a set of C# console/batch processes, web applications and databases based on the business requirements

Agile for large ecommerce retailer in US

March 2014

Agile Coach

Agile Coach for 2 retail ,1 Financial and 1 media account – brining thought leadership to unit by coaching scrum maters and teams on Scrum process 2) building and demonstrating real metrics dashboard for client 3) Evolving Agile’s best practices with client. Employer: Infosys Technologies | Principal consultant | Enterprise Quality Solutions ( April 2015 – till now ) Role: Agile Coach | Agile Consultant Helping delivery teams on agile transformational consulting through assessments and workshops. Working on enterprise proposals in agile adoption space. Created Agile PMO assessment Employer: Infosys Technologies | Client: US based retail Fortune 500 (March 2014 – April 2015) Role: Program Manager/ Agile Coach 1. Agile Coach for large e-commerce programme in Jaipur – brining thought leadership to unit by coaching scrum maters and teams on Scrum process, building and demonstrating real metrics dashboard for client. This dashboard was even showcased to internal Retail unit head , Sandeep Dadlani and for various client visits. 2. Evolving Agile’s best practices with client 3. Ownership of P&L and Financial aspects of projects - Budgeting & forecasting Infosys specific initiatives: 4. Preparing Proposals. 5. Writing white paper / POV on Agile practice. Published White paper on Infosys.com 6. Taking up retail domain and project management sessions for unit. 7. Quality and Process trainings for unit in Jaipur 8. Setting up Agile lab for Jaipur Infosys 9. Creation of Jaipur DC brochure for internal circulation to top management and clients 10. Organized Global Hackathon at Jaipur Infosys ( a coding competition )

Agile for large ecommerce retailer in US

March 2014

Agile Coach

Agile Coach for 2 retail ,1 Financial and 1 media account – brining thought leadership to unit by coaching scrum maters and teams on Scrum process 2) building and demonstrating real metrics dashboard for client 3) Evolving Agile’s best practices with client

Skills

  • Process Consulting
  • Release Management
  • Business Intelligence
  • Risk Management
  • Test Management
  • Requirements Gathering
  • Test Automation
  • Visio
  • Agile Project Management
  • Agile Application Development
  • Software Development
  • Oracle
  • Quality Assurance
  • CRM
  • Pre-sales
  • Program Management
  • Requirements Analysis
  • Testing
  • Project Management
  • PMP
  • Business Analysis
  • SDLC
  • Software Project Management
  • Vendor Management
  • Agile & Waterfall Methodologies

EDUCATION

  • Dayalbagh Educational Institute

    1995-1999

    BE ( Electrical ), Electrical Engineering

  • Indian Institute of Management, Calcutta

    2013-2014

    SMP, executive Program, Senior Management Programme

CERTIFICATION

  • Certified Scrum Master
  • Professional, Academy for Healthcare Management
  • Project Management Professional