PROFILE

SUMMARY

An entrepreneurial commercially-driven IT Management Consultant with c.15 years experience over the full project lifecycle/SDLC.

He is an Agile Evangelist and Business Transformation Lead working large scale digital/IT-led transformational programmes of business operations, TOM, ERP, bespoke online/mobile systems. Works with product/sales/marketing/commercial teams to define market/business demands/Customer Experience - translating into commercialised technology-driven solutions, and then manages the delivery of these through technology teams. Seeks strategic advisory/managerial/lead roles in Project/Product Management or Business Analysis.

Nitin has a strong AGILE, Project/Programme/Product Management, Business/Requirements Analysis, Business/Process/Systems Modelling, Business Change/Improvement background; some experience of IT Strategy, Business Development, Solutions Architecture, and Pre-Sales, gained through large scale enterprise corporate consultancy cross-sector projects within Finance/Banking/Payments, Mobile/Digital/Web, m/e-Commerce, Retail/Media & IT/Telecoms.

Experienced in gathering/translating requirements; and leading, coordinating and managing cross-functional teams (5-30 man) and projects (<£5m) to consistently deliver high-quality solutions, and effective business change in global consulting/applications-dev/infra environments (off-shore/onsite model).

Highly energetic, collaborative with strong people management, analytical and communication skills. He is comfortable building global partnerships, and communicating between Business & IT (technical & non-technical) teams, 3rd-parties/partners, and groups of clients/stakeholders at all levels (operational/management/c-level execs).

EXPERIENCE

HM Revenue & Customs

2015 September - Present

Agile Consultant (Product BA) - Digital Government

UNITED KINGDOM

Working as an agile consultant mostly in capacity of Agile Digital Product BA on digitising the Transaction Monitoring Capabilities at HMRC

Vedasis Limited

2012 November - Present

Owner/Lead Consultant [AGILE/Digital Transformation, Management, Change, Analysis, Innovation]

Leeds ,

VEDASIS IN A SENTANCE: "Technology-based Business-Benefit-Led 'Innovative Agile Transformation' (IAT) for the New Digital era". WE ARE: "Consultants providing expertise in Business Analysis & Change, Project/Programme/Product Management, and Strategy across market sectors. Focused on delivering IT-Effectiveness, Cost Reduction, Business Change & Improvement, and Tangible Business Benefits via Agile Delivery Methods, Business/Digital/Mobile Transformation, and High Performing Adaptive Teams." PROVIDE SERVICES: - Business/Requirements/Process/Operations Analysis & Modelling - Programme/Project/Product/Requirements/Development Management - Business Change (Applications Delivery/Support/Digital/Mobile Strategy & Transformation) - Business Process Improvement - Product Innovation & Strategy Development - IT/Business Strategy & Alignment - Benefits-Driven Management - Agile Evangelists (Coaching, Delivery, Management, SME's) - Sales/Pre-Sales/Business Development - Outsourcing/Offshore Development Management & Support Services TO DELIVER: - Digital Customer Experience - IT Effectiveness, Process Improvement & Cost Reduction - Real Measurable Business Benefits - Incremental Results - Fixed Time/Cost/Quality Projects - Competitive Advantage - High Performing Adaptive-Agile Teams - Simplified Open/Transparent Reporting TO SECTORS: - Financial Services/Banking/Payments - Retail - Media - Gaming - Telecoms & High-Tech - NHS - E-Commerce/m-Commerce - Mobile/Apps SPECIALITIES: Digital, Business Analysis & Change (ISEB), Project/Product Management, Multi-Channel, Multi-Platform, Faster Payments, Retail Banking, Mobile Payments, Emerging Payment products, ZAPP, E-Commerce/Online] Strategy, Target Operating Models, Stakeholder Management, User Experience Models, Customer Journeys, Business Rules, Business Case, Project Management & Planning (PRINCE2 Practitioner certified), Risk& Issue Management(RAIDs), Relationship Management, Vendor Management, Product Marketing

Equal Experts

2015 June - Present

Associate

Leeds , UNITED KINGDOM

Agile Consulting Coaching Scrum Master Kanban Business Analysis Product Management

Oracle

2005 September - 2007 March

Oracle Financials & BI Functional Consultant (Business Analysis/Project Management/Change PERM))

London , UNITED KINGDOM

Managing project work packages (Prince2) to deliver change/transformation/benefits across clients businesses. Research, requirements gathering, business/process/data/GAP/as-is & to-be analysis, process-mapping, solution development & modelling, BPR/BPI, Enterprise Strategy, ERP best-practice configuration, and documentation/technical writing. Projects (£2-5m, 10-25man, Onshore/Offsite Model). Honed business/systems analyst, consulting and business transformation skills; gained significant oracle functional consulting knowledge of best-practice across Business Intelligence (BI), Financials (GL/AR/AP/CE/CM), Procurement, Projects modules; Business Flows (O2C, P2P, A2FR), and e-Business 11.5.10i. Interfacing between technology and back-office business functions to provide communications, client/ stakeholder management, overseeing UAT, and providing support/training over the course of the lifecycle/transition. Delivered business change and performance improvement by re-design of a stabilised ‘BT Legacy Financials & Procurement Environment’ by implementing vanilla/best-practice Oracle 11.5.10i solution-designs across pilot EMEA countries; to meet regulatory requirements - reduced costs, and audit recommendations by 90% within 12 months. Worked in various roles and was part of a mixed Oracle/BT team of 6-15 people. Gathered, analysed, and documented effectiveness of processes, functional/business requirements for ERP projects. Supported definition of enterprise level strategies for Financials, BI, Billing, Procurement, O2C, P2P, Shared Services. Reengineered processes and workflows, analysed and mapped data/requirements, created process maps, standardised flows, designed ERP solutions and interfaces between oracle modules and external/legacy/3rd party systems. Other Projects: Managed data/process migrations from numerous legacy systems into new single Oracle ERP system. Worked at BT, DWP&NSI, Baxters, Envrionmnt Agency, Oracle.

Logica

2004 September - 2005 September

IT Consultant (Business Analysis/Project Management/IT-Led Business Change (PERM))

London , UNITED KINGDOM

Range of roles from business development, technology-led business transformation, business/system analysis, Gap/Data Analysis, Basel 2/SOX Compliance, Oracle DBA, and Web Development in Banks/Government/Internal. Business development and tendering for contracts (EDRM, ERP, MIS, Sharepoint) within Public Sector arena. Managed, coordinated teams/plans to deliver EDRM/ERP/MIS bids to tight deadlines, sourced sub-contractors, and presented proposals; generating over £30m revenue. Created knowledge portals of reusable bid content, enabled improved efficiency and reduced effort in bid preparation. Enabled acceptance of EDRM system & business change - using benefits-led approach, and obtained trust & buy-in. Assessed SOX compliance of IT processes/controls at a major bank (SSADM/GAP Analysis). Data analysis & DBA/Development of strategies & scripts to support Risk & Regulatory product - thus the Basel2 requirements of a number of retail/investment banks. Managed ‘RFrame+ Product Support’ knowledge transfer to India, supported outsourcing and transition management. Captured and analysed user requirements/legacy systems/processes to develop/design portal solutions at Logica. Architected & documented 3-tier design for web-based Windows Groups Administration at Logica, saving £60k/year. Migrating, updating, and consolidating, applications between old/new environments to meet standards. Improved business efficiency and reduced ownership costs. Specified XML-based ‘Generic Look & Feel’ template. Used .NET, XML, Sharepoint, Business/Systems Use Cases, UML, and Agile-RUP benefits-led approach.

BJSS

2013 November - 2014 February

Agile Consultant/Coach - Business Analyst/Project Manager

Leeds , UNITED KINGDOM

Business Analyst/Project Manager - Commodities Broker (Trafigura). - Project Management (team of 9), Release Management, Business Analysis, Stakeholder Management, and Test Team Management on Small to Medium size enhancements and bug fixes to trading financial accounting systems. - Produce standard Agile Business Analysis and Project Management processes and artefacts. Skills: Project Management, Business Analysis, Business Change, Release Management, 2nd Line Support, Commodities Trading, Hedging, Derivatives, securitisation, Accounting practices, Sales Invoicing. Technologies: - JAVA, XML, Alfresco, Thunderhead - VersionOne - MS Project - MS Visio

VocaLink

2012 November - 2013 January

Agile Consultant/Coach - (Product BA/Asst Product Manager, Lead PO/Scrum Master)

Harrogate & London , UNITED KINGDOM

Define, develop and take-to-market future digital/mobile-banking multi-channel alternative payments solutions (ZAPP - Online/POS/Bills/SMB/P2P) with value-added services (Loyalty/Receipts). CONSULTANCY: • Implement Agile/SCRUM Product & Delivery processes/tools/methods (JIRA/Confluence/JBehave), coached client's teams. • Mobilised the internal technology team to start developing in sprints. PRODUCT & AGILE PROJECT MANAGEMENT: • Managed cross-functional internal/dev-partner's teams of 9 developers/testers/architects/scrum-masters, and stakeholder groups of 15-30+ inc. product leads/directors (SME/Marketing/Finance/Legal/Sales/Engagement/Partners/Third-Parties). ANALYSIS: • Gathered market insights through consumer/market research to understand needs/segments. • Defined customer experience, documented customer journeys (CJ’s), and high level features to create a Product Roadmap. • Analysed & elaborated CJ’s and features via workshops, to define as more detailed requirements (EPICS, User Stories). • User Stories iterated to produce detailed BDD stories, enabling better scoping, planning, estimation and subsequent technical development efforts (e.g. downstream TDD). • Prioritised/clarified requirements with technology to enable estimation & plan deliveries. Using an Agile-SCRUM approach and BDD (Behaviour Driven Development) to analysis, enabling better TDD in downstream TDD processes, working in a a scrum team, with both the product and technology teams. • Work-shopping to enable story creation/clarification, prioritisation of product back-log, and running estimation sessions for Product/Sprint Planning with the technology team. • Used Agile, SCRUM, User Stories, BDD (BDD Specs), Planning Poker, JIRA, and White-boarding.

Equifax

2013 May - 2013 August

Agile Consultant/Coach - (Delivery Transformation - Lead BA/Proxy-Product Owner/Coach)

West Yorkshire , UNITED KINGDOM

New Product Development and BAU/Operational Product UKDC Projects (50+ Products, teams 5-10 Onsite/Offshore, £1m+). Acted as the bridge between the business/product and technical teams, produced benefit-led product roadmaps, removed bottlenecks by producing simple testable requirements, to drive more effective/efficient Product Management & Technical Delivery of business value. Aligned Agile Process & Tooling to support Programme/Project Management process and related activities including RAID management. Skills: Credit Referencing(CRA’s), Digital, User Experience (UX), Web Services/B2C/B2B Websites, SCRUM/KANBAN, JIRA/Confluence/Gliffy, Product/Project & Programme Management, Release Planning, Business/Process Analysis, Consultancy.

The Eye Cube

2007 March - 2007 July

Consultant - Strategy & Business Analyst / Project Manager

London , UNITED KINGDOM

Tendered and won contract for £50k with enterprising SME requiring end-to-end strategy & implementation of e-commerce project. Full consultancy to deliver competitive advantage through the launch of a ‘Sunglasses-Direct e-Commerce store’. Delivered and aligned business & IT strategy, and project, benefits, development, PR, e-marketing and sourcing plans. Streamlined front-back-office processes (e.g. I2O, O2C, P2P) using best-practice workflows to reduce costs, whilst leveraging technology to create self-maintaining scalable e-Retail systems. Outsourced technology development and maintenance to Indian based sub-contractor for lower costs of ownership. Managed relationships & collaborated between business, and technology/marketing/PR providers to deliver solution. Managed project and outsourced developers/testers to deliver search-optimised (SEO/SEM) site, in .NET/SQL Server.

Minster Law - BGL Group

2015 June - 2015 September

Agile Consultant - Coach/Product BA/Proxy-PO

York , UNITED KINGDOM

Introduction of Business Process Change Agile delivery methods to product/programme management, and business delivery teams. Supporting Agile Transformation across organisation through coaching. Supporting continuous delivery within IT. Working closely with c-level execs between operations, business, and technical teams. Stakeholder management of groups from smes, manager, senior manager to director levels. Developing requirements/roadmaps as user stories iteratively, managing & prioritising the product with ops/IT to introduce more quality and efficiency in delivery.

Goldman Sachs

2001 July - 2002 July

IT Consultant (Contract: Requisitions MIS – SSADM, ASP, RAD)

London , UNITED KINGDOM

“Delivered business transformation via a system enabling improved requisition management/process, and electronic sign-off for hardware purchases"

Goldman Sachs

2000 July - 2001 July

IT Project Manager/Business Analyst (UML, RUP, ASP, Prince (Perm/Internship))

London , UNITED KINGDOM

Rotated between business analysis, development, client, and project management, to windows administration & support, technology upgrades/changes/rollouts roles within a multi-disciplined global team environment. Main role was to represent Technology Division to the Investment Banking business-units to analyse business/systems requirements, advice on technology strategy, managing client bankers and key stakeholders issues/concerns. Coordinating delivery of strategic/tactical applications/infrastructure projects (£100-500k, 5-30man) through project life-cycle - to create business improvement, change and value-add. Delivered and presented banking portals/prototypes meeting standards, trained users in portals/applications developed. Managed projects and conducted analysis to move 400 users and install entire IT infrastructure at new location. Coordinated European Bloomberg and SMS Upgrades/Rollouts, Administered SMS and vendor managed Bloomberg. Directed rollouts and testing of Blackberry-Handhelds, and supported/trained client-bankers.

Zapp (Mobile Payments)

2013 January - 2013 March

Agile Consultant/Coach - (Product Development Manager/PO/CSM)

Harrogate & London , UNITED KINGDOM

Define, develop and take-to-market future digital/mobile-banking multi-channel alternative payments solutions (ZAPP - Online/POS/Bills/SMB/P2P) with value-added services (Loyalty/Receipts). CONSULTANCY: • Continued Agile Coaching/Support with both Product and internal Tech team. PRODUCT MANAGEMENT: • Defined & Managed Product Strategy (Retail POS) and Plans to launch, including engagement with internal/external teams/partners/suppliers/banks. • Managed cross-functional internal/dev-partner's teams of 9 developers/testers/architects/scrum-masters, and stakeholder groups of 15-30+ inc. product leads/directors (as per last role). • Managed offshore team to develop in 2 week increments; deliver a PoC demo to better understand needs. • Managed SCRUM process with partner (daily stand-ups, product/sprint planning and retros). • Managed and supported defects and changes (POS) and UAT. • Developed commercialisation of business-case with sales. • Re-engineered NPD Innovation process & supported innovation consultancies at a strategic c-level. ANALYSIS: • Gathered market insights through consumer/market research to understand needs/segments. • Refined customer experience, CJ’s, features and Product Roadmap. • Refined and elaborated more EPICs into User Stories in BDD format. • Documented as-is & to-be business/customer/operational/technical/service processes, business flows, and solutions designs using BPM/Visio/UML. • Produced 'Banking & Merchant Integration Guideline' Documents for new payment platform. • Prioritised/clarified requirements with technology to enable estimation & plan deliveries. • Collaborated with UX Designers and created storyboards/mock-ups (sales collateral). ENGAGEMENT: • Engaged with POS Vendors, Retailers, Banks, Acquirers/PSPs to understand gaps/needs, and build a strong joint-up product. • Supporting sales engagement and demonstrating POS Proposition from a product perspective.

Zapp (Mobile Payments)

2013 January - 2013 March

Agile Consultant/Coach - (Product Development Manager/PO/CSM)

Harrogate & London , UNITED KINGDOM

Define, develop and take-to-market future digital/mobile-banking multi-channel alternative payments solutions (ZAPP - Online/POS/Bills/SMB/P2P) with value-added services (Loyalty/Receipts). CONSULTANCY: • Continued Agile Coaching/Support with both Product and internal Tech team. PRODUCT MANAGEMENT: • Defined & Managed Product Strategy (Retail POS) and Plans to launch, including engagement with internal/external teams/partners/suppliers/banks. • Managed cross-functional internal/dev-partner's teams of 9 developers/testers/architects/scrum-masters, and stakeholder groups of 15-30+ inc. product leads/directors (as per last role). • Managed offshore team to develop in 2 week increments; deliver a PoC demo to better understand needs. • Managed SCRUM process with partner (daily stand-ups, product/sprint planning and retros). • Managed and supported defects and changes (POS) and UAT. • Developed commercialisation of business-case with sales. • Re-engineered NPD Innovation process & supported innovation consultancies at a strategic c-level. ANALYSIS: • Gathered market insights through consumer/market research to understand needs/segments. • Refined customer experience, CJ’s, features and Product Roadmap. • Refined and elaborated more EPICs into User Stories in BDD format. • Documented as-is & to-be business/customer/operational/technical/service processes, business flows, and solutions designs using BPM/Visio/UML. • Produced 'Banking & Merchant Integration Guideline' Documents for new payment platform. • Prioritised/clarified requirements with technology to enable estimation & plan deliveries. • Collaborated with UX Designers and created storyboards/mock-ups (sales collateral). ENGAGEMENT: • Engaged with POS Vendors, Retailers, Banks, Acquirers/PSPs to understand gaps/needs, and build a strong joint-up product. • Supporting sales engagement and demonstrating POS Proposition from a product perspective.

NHS Connecting for Health

2010 February - 2012 November

Lead/Senior Business Analyst & Project Manager (Scrum Master & Agile BA (PERM))

Leeds & London, United Kingdom , UNITED KINGDOM

Internal Analysis & Project Management Consultancy to define/build conceptual & logical national standards/systems for the future NHS. Led cross-functional teams/projects/plans (£1-12m, 5-20 man), Agile/Structured-SDLC & Prince2/Java environments. Scoped domains; created structured traceable requirements, UML Class/Activity/UseCase/Sequence/Collaboration models in EA. Promoted IT-Led change • Established Agile/SCRUM Delivery Framework to develop team methodology, value-proposition & improve project success. • SCRUM Master/Coach & Senior Agile Business-Analyst matrix-managing 5-15 man team & stakeholders, to successfully deliver strategic £multi-m “IHTSDO Workbench-Solutions” within tight fixed time/cost/quality criteria in an Agile-SCRUM/LEAN iterative environment (Workbench based on Java/Eclipse technologies). • Facilitated SCRUM ceremonies, coached in practices, removed obstacles, aligned to Prince2 process, and improved delivery. • Running workshops, creating/prioritising product/sprint backlogs into user-stories, and analysis models. • Delivered strategic/business/technical models, including as-is and to-be states (TOM) of future NHS Clinical Commissioning Group (CCG) Authorisation & Operational domains to enable organisational change as part of a £multi-billion NHS Change Programme. • Led analysis to design, transition, and manage the business change, integration and use of the new Logical Record Architecture (LRA) Methodology outputs into NHS Data Dictionary and other CFH BAU teams. • Analysed dataset requirements; produced functional/process/data models for a data-warehouse for Maternity/Child & Mental Health. • Other Projects – Requirements/analysis models for internet solutions enabling Telehealth Monitoring, the Maternity Pathway, HR Systems for an NHS Trust.

Leeds Teaching Hospitals NHS Trust

2002 December - 2003 December

IT Consultant (Contract: E-Learning System - UML/Agile/RUP, .NET)

Leeds , UNITED KINGDOM

Delivered business change via cased-based radiology learning modules on the Internet, improving medical teaching. System disseminated medical knowledge more widely, improving learning, using pedagogical principles/theory. Used RUP approach and UML-modelling, for business analysis and system designs. Built in VB.NET, SQL Server and Visual Studio.NET. System disseminated medical knowledge more widely and improved learning, using pedagogical principles/theory. Formed part of ‘Yorkshire Thoracic Society Online’ Learning System. Client: Seacroft Hospital, Leeds NHS Trust

Consult Yorkshire

2013 December - 2014 April

Independent Consultant

UNITED KINGDOM

Active in ConsultYorkshire (www.consultyorkshire.com) - business development and contracting with SME's through network of independent consultants in Yorkshire area.

Mtivity

2007 August - 2009 March

Senior Consultant - BA (Agile/SCRUM/Pre-Sales) (PERM))

London , UNITED KINGDOM

Capgemini

2014 April - 2015 March

Lead Consultant - Digital Transformation Services (Financial Services Global BU)

Leeds , UNITED KINGDOM

Skills/Roles: Agile & Digital Transformation Consulting/Advisory (Agile Coaching (SCRUM/LEAN/KANBAN/UP)), Multi-Channel/Omni Channel (Digital/Online/Apps (apple/android), Tablet, Retail), Agile Project Management/Scrum Master, Onshore/offshore/3rd party/Design Agency Coordination, Programme/Project - Goverance/Planning/Tracking & Management, Business Analysis/Product Owner/Management (Features/CJ/UX/User Stories/Use Cases). BA/Support Team Management, Stakeholder & Client Relationship Management, RAID (Risk/Issue) Management & Mitigation Planning, PMO Reporting, Kony (Responsive/Adaptive Design)

ITSPL

2009 April - 2012 April

Agile Consultant - (Product Dev Manager, PM/BA, Lead Scrum Master/Product-Owner)

INDIA

• Innovators Technology Solutions Provider Ltd (www.itspl.org / www.itspl.co.uk), an Indian Technology Outsourcing firm, providing a range technology services/solutions (e.g. CMS, e-Proc, e-Commerce, Web/Mobile-Portals, Gaming, Bespoke Dev). = 250k. • Building UK/European project pipe (£.5k - tenders (RFP/RFI/ITT)), consultative sales, business analysis, running demos/workshops. • Working in Product/Project Manager & Business Analyst capacity in an offshore/onsite model. Built UK client-relations, analysed customer requirements & created solutions designs. Managed outsourced team (15 staff) to build, configure, and deliver solutions (Bespoke Development (.NET/Java), Mobile/Web Application & Portals (Java/LAMP (PHP)). Agile-SCRUM, UML, User Stories/Case methods. Tools Rally/Visio/MS Project. • Skills: Agile-SCRUM, KANBAN/LEAN, BDD/TDD, UML, User Stories/Cases, UX, Digital, Multi-channel, Online/e-Commerce. ** Part-time: 03/10 - 04/12 • Lead SCRUM-Master/Product-Owner duties for e-Commerce/Web, Bid/Auction, Online/Mobile-Games product teams. ** Full-time: 04/09 - 02/10 • Lead Scrum Master/Coach/PO for distributed multiple SCRUM teams (e/m-Commerce, Student MIS, Mobile-Dating Products).

PROJECTS

Programme/Project Manager (Agile Coach/Scrum Master) – Online Digital Banking Product Team Barclays Bank

November 2014 - February 2015

Lead Consultant - Digital Transformation Services (Financial Services Global BU)

Process improvement via SCRUM/KANBAN-LEAN approach to organise/facilitate 15+ core engineering work streams portfolio work. Created dashboard/reports making visible the team productivity, estimating delivery for plans, improved the cycle-time, and quality. Project management to manage the deliverables through SDLC process gates, collaborating with Design/Test/DevOps/Release. Controlling and reporting Plans, RAIDs, Budgets; to UK/Global Delivery Heads, CAB, Product Management Team, Steering Groups. Facilitated JIT product-planning & road-mapping workshops with Product Owners to iteratively plan to maintain steady flow of work. Skills: Agile Coach, SCRUM Master, LEAN, Business Analysis, Portfolio/Programme Management, RAIDs, JIRA,MSProject (MSP).

Digital Banking Transformation at COOP Bank, Manchester

April 2014 - November 2014

Lead Consultant - Digital Transformation Services (Financial Services Global BU)

Skills

  • Pre-sales
  • SQL
  • SSADM
  • UML Tools
  • Microsoft Project
  • .NET
  • PMO
  • RUP
  • Customer Experience
  • Data Modeling
  • Software Development
  • ERP
  • User Experience
  • ICT Consultancy
  • IT Transformation
  • Visio
  • Systems Analysis
  • Enterprise Architecture
  • Banking
  • Investment Banking
  • Business Process Improvement
  • Business Process
  • E-commerce
  • Consulting
  • Agile Methodologies
  • Agile Project Management
  • Business Analysis
  • Solution Architecture
  • Integration
  • IT Strategy
  • Software Project Management
  • Scrum
  • UML

EDUCATION

CERTIFICATION

  • NLP Practitioner
  • Certified Scrum Master (CSM)
  • Prince 2 Practitioner