PROFILE

SUMMARY

Project Manager/Scrum Master with more than a decade of experience across diverse domains like banking, insurance, US healthcare and travel domains.

Executed and managed projects of medium to high complexity across platforms like mainframes, CICS, IMS, .NET, JAVA, MS Dynamics AX, Siebel CRM.

Certified domain expert in US Healthcare and banking with in-depth practical exposure to payments(SWIFT messaging), AML, OFAC, Payer, Provider setups, Claims processing, Healthcare Frauds, RCM, ICD-10, HIPAA 5010, EDI, X.12, X.25, HL7

Well versed with quality standards like CMMI, LEAN, 6s(DMAIC), KANO, Kaizen.

Served as Scrum Master/Agile Coach for multiple projects. Involved extensively in agile transformation, governance and cadence setup, metrics definition, designing and conducting workshops for cultural, process, delivery and change agility at portfolio and organization level.

Quality SPOC for entire BU, mentoring, innovating, leveraging existing tools and proposing and implementing new solutions for efficiency gain at organization level.

EXPERIENCE

Mercer

2011 May - 2011 March

Project Manager

Gurgaon , INDIA

- Responsible for end to end implementation of midmarket clients. - Develop detailed work plans, schedules, project estimates, resource plans and status reports. - Own the application development cycle and facilitate sprint planning and story/epic documentation. - Participate in daily scrum meetings, monitor team velocity, plan for risks and remove roadblocks. - Monitor schedule/ effort variance and risks and take appropriate corrective actions, if needed. - Risk identification and planning, track top risks and devise mitigation and contingency measures. - Initiate Change Control wherever required and communicate to stakeholders. - Conduct monthly dashboards and report progress on milestones and risk status. - Perform RCA, fish-bone analysis and conduct post mortem activities. - Guide the first line of managers and mentor them in project management activities. - Set and continually manage project expectations with team members and other stakeholders. - Build, develop and grow any business relationships vital to the success of the project. - Responsible for overall customer experience and project bottomline.

MakeMyTrip.com

2010 May - 2011 May

QA Lead - Navision

Gurgaon , INDIA

- Responsible for overall quality of deliverables for Microsoft Navision releases. - Define QA process framework and lay down dos and donts including details for dev, QA, productions releases and ensure compliance. - Test planning, Estimations, Test Design, Test Execution, validating test scope, test conditions, test artifacts. - Performance testing using JMeter and IVR testing. - Participate in customer requirement gathering meetings and assess test reqs and plan for the same. - Test Management and Reporting, task allocations, resource loading, perform RCA, daily/weekly defect meetings. - Determine Go-Live dates, final release preparation, live deployment and production sanity testing.

UnitedHealth Group

2008 May - 2010 May

Senior Test Engineer

Gurgaon , INDIA

My role includes:- • Understanding of requirements. • Test Effort Estimations and validating test scope and project risks. • Co ordinate with different work groups for smooth progress of project and seamless communication and proactively identify potential issues and find resolution for the same. • Creation of test conditions and test cases • Task allocation and Progress Monitoring • Mentoring and shadowing of resources. • Review of Test Deliverables and Artifacts to ensure high quality. • Conducting internal/external walkthrough of test conditions and test cases. • Test Execution, Defect analysis and reporting • Root Cause Analysis • Report project status to reporting supervisor and business partners • Actively involved in hiring and assimilation of new employees. • Identify training needs and draw training plans and impart trainings as and when needed. • Lead process improvement activities to identify and resolve quality related issues across CoE. Act as consultant and auditor/reviewer for new standards and processes. • Serving as point of contact across offshore for issues related to processes, tools and test environments.

Accretive Health

2015 March - 2015 August

Manager

Noida , INDIA

- Manage the portfolio of multiple synchronized agile projects delivering business value every two weeks. - Develop governance cadence and track minimal metrics to proactively resolve risks and conflicts. - Identify opportunities of improvement and take corrective steps to eliminate muda(Waste) and maximize business value. - Work with Product Owners and SMs to coordinate with support functions and shared services and ensure resources' availability and other required support. - Collaborate with multiple work groups to support ART(Agile Release Trains), release planning spanning several agile teams. - Work closely with senior management to mature the overall delivery to SAFe model. - Performance Management, team management, pipeline maturity, leaves, capacity planning. - Client Interfacing, proposals, competency building, product backlog grooming, story acceptance.

ANZ

2006 August - 2008 February

Test Analyst

Bengaluru , INDIA

I have worked in payments domain working on renowned applications like MERVA, SWIFT, PAYplus, OFAC. I have been part of AML(Anti Money Laundering) projects.

PROJECTS

Skills

  • Systems Analysis
  • Core Banking
  • CMMI
  • Software Documentation
  • JMeter
  • Siebel
  • SWIFT Messaging
  • DB2
  • Health Insurance
  • Integration
  • ITIL
  • Scrum
  • Service Delivery
  • Waterfall
  • Project Management
  • Team Management
  • Test Planning
  • Software Project Management
  • SDLC
  • System Testing
  • Testing
  • Software Quality Assurance
  • Test Automation
  • User Acceptance Testing
  • Agile Methodologies
  • Requirements Analysis
  • Requirements Gathering

EDUCATION

  • Hartmann College

    1991-1998

    12th, PCME, comp sc

  • University of Delhi

    2000-2004

    BIS, Information Technology

CERTIFICATION

  • Scaled Agile
  • Certified Scrum Master
  • Leading High Performance Teams
  • 7 Effective Habits of Highly Effective People
  • AHM 250
  • CSTP
  • Professional Scrum Master I
  • Scrum Fundamentals Certified (SFC)