PROFILE

SUMMARY

•Experienced Program Manager with 13+ years of a consistent track record of building/leading all phases of diverse IT Projects
•Expert in agile and waterfall project management methodologies: PMI-ACP®, CSM® credentials
•Led the teams to transition from waterfall to Agile development methodology while also playing the role of Agile coach
•Hands-on experience in Earned Value Management based project management
•Experience in setting up of PMO and defining delivery processes for large IT projects
•Excellent communicator - technical and management acumen to communicate effectively with diverse stakeholders across geographical locations
•Committed to professionalism with a bend towards uncompromised quality, highly organized, able to see the big picture while paying attention to details

EXPERIENCE

L Brands

July 2015 - Present

Senior Manager, PMO - Mast Global India

Bengaluru , INDIA

Key Responsibilities: -Establish PMO in Mast Global India office -Setup procedures, processes, and practices for IT delivery model from India Office -Partner with leaders in the initiation, planning, monitoring, and management of technology initiatives across the organization -Drive execution of all phases of enterprise-wide or high complexity Projects -Influences decision making to gain cross-functional alignment to achieve on-time execution of initiatives -Own delivery of enterprise-wide technical initiatives -Manage dependencies, resource constraints, and issues across the project(s) including business process challenges that create project risk -Ensure adherence to processes and standards -Inculcate Agile practices in teams

Manhattan Associates

August 2011 - July 2015

Senior Program Manager, Agile Coach - Global R&D

Bengaluru , INDIA

•Key Achievements: -Led the teams to transition from waterfall to Agile Development methodologies. Size of the team varying from ~20 to ~100. Played Agile coach for teams -Certified as Star Performer for overall governance and management of projects under my portfolio -All product releases under my portfolio showed 20% - 40% improvement in quality Release-over-Release (no. of defects logged by customers) specially after following Agile development methodology •Key responsibilities: -Coach teams on Agile practices including Kanban -Drive Project Estimation and Resource Planning including for agile project releases -Prepare, align rollout Release Master Plan, Delivery Planning & Alignment, Play Scrum-Of-Scrum for scrum teams -Facilitate risks identification, analysis & drive mitigation -Alignment and expectation management with stakeholders; conflict resolution -Metrics based monitoring – Monitor and analyze program progress; Change Management; periodic reporting to management -Ensure adherence to processes and standards -Drive product release to Services teams -Project/Release retrospective – ensure lessons learnt are documented and incorporated RoR

SAP Labs

July 2007 - July 2011

Program Manager

Bengaluru , INDIA

Joined as PMO Lead, later was trusted to play the additional role of Release Manager. Promoted later to Program Manager •Key Achievements: -Managed the dependencies well (note the product was built across two companies, not just two teams!) and helped the team achieve a success rate of ~98% to meet target release date. Introduced matrix based release coordination. Approach helped the team to plan & monitor the releases better -Being part of the Program Management Office (PMO), introduced new processes that helped cut operational costs by ~10%. Processes included maintaining dependency matrix, weekly update of the milestones from PMO and from the stakeholders through a central tool -Selected as Top Talent in the year 2010 •Key responsibilities: -Ensure that the structure, processes, metrics, infrastructure and procedure are in place for the projects -Drive Estimation and Resource Planning -Prepare, align, rollout Release Master Plan, End2End Scheduling & Delivery Planning -Risks identification, analysis & drive mitigation -Partner/Customer Release Alignment, Conflict Resolution -Monitoring – Baseline Vs Actual; Change Management; Periodic Reporting to Management -Ensure adherence to processes standards -Drive Product Release To Production & Support Product Release to Market, Ramp up & Launch -Project/Release retrospective – ensure lessons learnt are documented and incorporated release over release

L&T-Chiyoda Limited

July 2004 - June 2007

Project Manager

Vadodara , INDIA

•Key Achievements: -Managed to bring CPI (Cost Performance Index) of the Project from 0.54 to 0.98 in almost 1 year (using Earner Value Management) -While at Yokohama, Japan at Chiyoda, proposed more features and solutions fetching more revenue to the company - was well appreciated •Key responsibilities: -Interface with Partner & Clients/Customers & Conflict Resolution on Requirements -Project Estimation and WBS based Scheduling & Budgeting o Plan, Monitor Execution & Control (including budget) -Partner/Customer Release/Schedule Alignment -Process Definition, Roll Out -Risk Management -Writing Functional Specs -Functional Testing -Periodic Reporting

Alstom Transport

October 2002 - July 2004

Planning & Interface Engineer

New Delhi , INDIA

-WBS Creation using Primavera -Alignment within Alstom with Procurement, Design, Implementation & Test teams -Interface with Partner for timelines -WBS based Scheduling & Budgeting -Monitor Execution & support Control -Risk Identification -Conflict Resolution -Periodic Reporting -Ensure adherence to standards •Key Achievement at Alstom: -Was certified and awarded for special hard-work put to align the plan with internal and external stakeholders which was the key factor to achieve the target dates on time

Wipro BPO

January 2002 - September 2002

Senior Customer Care Associate

New Delhi , INDIA

-Voice based resolution of customer technical queries -Attend escalated issues -Supervise 10 Customer Care executives •Key Achievements: -Was awarded & certified with best First Time Resolution Scores for a quarter (good FTR score indicates that customers’ queries were resolved in minimum no. of calls / attempts to contact customer care executive) -Was awarded for Best Customer Satisfaction Scores for a month (based on feedback from customers) -Was promoted to Senior Customer Service Associate within 6 months from joining

PROJECTS

Skills

  • PMI-ACP
  • Agile Methodologies
  • Agile Project Management
  • Requirements Analysis
  • Change Management
  • CSM
  • Software Development
  • Process Improvement
  • Project Management
  • Program Management
  • Project Planning
  • PMO
  • Software Project Management
  • Pre-sales
  • Scrum
  • SDLC
  • SOA

EDUCATION

  • Maharshi Dayanand University (Apeejay College Of Engineering)

    1997-2001

    B.E., Electronics & Communication

  • Blue Bells Model Senior Secondary School

    1995-1997

CERTIFICATION

  • Certified Scrum Master
  • PMI-ACP