2010 October - 2011 December
Managing all customer escalations to the development team.
•Advising clients on testing best practice
•Defect logging in an accurate and precise manor in order to aid the development team
•Recreation of customer issues and documenting the method in order to aid a speedy resolution
•Working closely with customers and the support desk to explain progress on any issue in a non-technical way
•Implementation of several improvement projects to help the Team become more efficient.